When Will I Be Refunded?
If you are not entirely happy with your purchase you can return your item/s within 28 days of delivery, for a full refund to the original payment.
Once we have received the product(s) and if appropriate, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
If you make a purchase online but change your mind once you've received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to cancel your contract.
You will then have a further 14 days to return your product. You can return your goods either by post or directly to the Arc Family office.
Faulty Or Damaged Goods
If you make a purchase online but find when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return your goods either by post or directly to the Arc Family office, to receive a full refund.
Please be aware that the delivery unit along with the ancillary items are not waterproof, nor will they stand up to being dropped, chewed or trodden on. It is fully the user’s responsibility to ensure that the delivery unit along with the ancillary items are prevented from getting wet, as well as being dropped, chewed or trodden on. Items returned that have clearly sustained water or physical damage will not be replaced or refunded.
Your Responsibility And Our Liability
Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at the Arc Family office.
We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them. This includes any original packaging and labels, particularly if the packaging forms part of the goods.
We do not accept liability for any goods that do not reach the Arc Family office, nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage.
Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.
Once we have received the product(s) and if appropriate, a refund will be credited via the original payment method within 14 days. Please note this usually takes between 3 - 5 days but may take up to 14 days.
Returns Outside The Returns Period
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.
We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.
Refunding Delivery Charges
When you make a purchase online you have up to 28 days to cancel and return your unwanted goods to the Arc Family office. You will be entitled to a full refund, provided you meet the terms of our Returns & Refunds Policy, excluding delivery charges, however you will be responsible for the cost of returning your goods.
If you are returning a faulty good then we will reimburse you for the standard delivery cost of returning the goods to the Arc Family office.